We are committed to fostering a professional relationship with our clients. As qualified mortgage advisers, we and our staff are committed to ensuring the Principles of Treating Customers Fairly are applied to our daily business activities.
Placing the needs of our clients’ first, we strive to provide the highest possible levels of customer service and hope that from the first point of contact, through to completion of business and beyond, this is apparent.
When we give advice we will:Only recommend a product suitable to your circumstance
Set out in writing, in clear and concise terms our reasons for the recommendation
Keep you informed, before, during and after the point of sale
Manage fairly, in the interest of our clients, any conflicts which may arise
Provide you with details of our fee, along with any commission paid from the lender in our Terms of Business